What is the flow after purchase?

After the purchase, the payment will be arranged at the same time as the payment is confirmed. Contact the artist to pack art works, the delivery company will pick up and deliver the work and deliver it to the entrance.

How is art work packed?

All art works are shipped by artists with high safe packing methods. According to the packing manual set by our company, it prevents it from damage occurring during delivery.

How is art works shipped?

Delivery from overseas is delivered to the customer by delivery by a trusted shipping company such as DHL and Sagawa Express in Japan. From the customer support, the delivery information including the tracking number is sent by email. Enter this tracking number on the courier's web page and get the latest tracking information. To check the delivery status in DHLwww.dhl.comPlease access and check. We will continue to contact you with important information about your order until the order arrives from customer support.

How long does it take to receive an order?

Original art works are usually shipped within 7 business days and arrive within 11 to 14 business days from the order. Regarding delivery time, it may take more time than usual depending on the time it takes to the departure location and destination of the work, and the time it takes to the customs clearance when the work is shipped internationally. Also, delivery may be delayed in bad weather, natural disasters, or other unexpected large events.

Does art work include a genuine cocinocation?

A authenticity certificate with artist signatures, titles of the work, and the date of purchase are issued.

If you are not satisfied, can you return art works?

If you receive an art work and you are not satisfied with the purchase for some reason, please return the work and refund within 14 days from the date of receipt. Target art works can be accepted only (without damage) in the original state and package. For more information about returned goods, see the return terms. See the return policy for other information about returned goods.